Last updated: 27th March 2026

 

Important information and who we are

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Data Controller

For the purposes of data protection laws, we are the "controller" of your personal data. This means we decide why and how your personal information is processed and are responsible to you under the law for that processing.

 

Vulcan Health and Safety Ltd is a company registered in England and Wales under company number 14934912, with registered offices at G8 Lane Offices, 79 Lynch Lane, Weymouth, Dorset, England, DT4 9DN.

 

Contact details

If you have any questions about this policy or how we use your personal data, you can contact us at:

Email: craig@vulcanhealthandsafety.co.uk

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What you can expect from us

This policy explains how we collect, use and store your personal data when you:

• visit our website

• contact us

• book or access our online training courses

We aim to keep this clear and straightforward so you always understand what happens to your information.

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1. The information we collect

We only collect information that is necessary to provide our services.

 

Information you provide to us

• name

• email address

• telephone number

• company details (if relevant)

• enquiry messages

• course booking details

 

Information collected automatically

When you visit our website, we may collect:

• IP address

• browser and device information

• pages visited and time spent on our website

This helps us understand how our website is used and improve its performance.

 

2. How we use your information

We may use your information to:

• respond to enquiries

• provide access to online training courses

• process payments

• communicate with you about services you have requested

• improve our website and services

• meet legal and regulatory obligations

We do not sell your personal data.

 

3. Lawful basis for processing

Under data protection law, we rely on:

• Contract – to provide services you have requested

• Legitimate interests – to respond to enquiries and improve our services

• Legal obligation – where we are required to comply with the law

Where we rely on legitimate interests, we ensure your rights are respected.

 

4. Payments and third-party services

We use trusted third-party providers to deliver our services, including:

• Wix (website hosting and infrastructure)

• PayPal (payment processing)

 

How your data is stored

Our website is hosted on the Wix.com platform. Wix provides us with an online platform that allows us to offer our services to you. Your data may be stored through Wix’s data storage, databases and general applications. They store your data on secure servers behind a firewall.

 

All direct payment gateways used comply with PCI-DSS standards, which help ensure the secure handling of payment information. These providers only process your data as necessary to deliver our services.

 

5. International transfers

Some of our providers (such as PayPal or Wix) may process data outside the UK.

Where this happens, appropriate safeguards are in place to protect your data, such as standard contractual clauses or adequacy decisions.

 

6. How long we keep your data

We only keep your data for as long as necessary.

Typical retention periods include:

• enquiries: up to 12 months

• client and course records: up to 6 years (for legal and tax purposes)

• We do not carry out general marketing communications.

We may retain contact details where necessary to provide service-related updates or reminders.

 

7. How we communicate with you

We may contact you where necessary to:

• respond to enquiries

• provide services you have requested

• send important service updates

• resolve issues or respond to queries

We may contact you by:

• email

• telephone

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8. Your rights

You have the right to:

• access your personal data

• correct inaccurate information

• request deletion of your data

• object to processing

• withdraw consent (where applicable)

You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your data is handled. Website: https://www.ico.org.uk

 

To exercise your rights, please contact: craig@vulcanhealthandsafety.co.uk

 

9. Cookies

We use cookies to make our website work properly and improve your experience.

 

Essential cookies

These are necessary for:

• website security

• core functionality

 

Non-essential cookies

We do not currently use third-party analytics tools such as Google Analytics. You can accept, reject or manage cookies using our cookie banner.

 

10. Managing cookies

You can control cookies through:

• our cookie banner

• your browser settings

Disabling cookies may affect website functionality.

 

11. Security

We take appropriate technical and organisational measures to protect your data.

 

Our systems are designed to help prevent unauthorised access and ensure your data is used correctly and securely.

 

12. Links to other websites

Our website may contain links to other websites.

 

We are not responsible for their privacy policies or content, and we recommend reviewing their policies before providing any personal data.

 

13. Children’s data

Our services are intended for adults and businesses. We do not knowingly collect personal data from children under 13.

 

14. Automated decision-making

We do not use automated decision-making or profiling.

 

15. Changes to this policy

We may update this policy from time to time. Any changes will be published on this page.​

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